FAQ

Find answers about payment, delivery, product information and after-sales support at Daily Deals Trading.

Payment & ordering

What payment methods can I use?

You can choose online payment through SADAD QA, Cash on Delivery (COD), or PayLater — Payment link after ordering from the options available at checkout. All prices are displayed in Qatari riyals (QAR).

How do I pay online?

Select Sadad QA at checkout. You will be redirected to the payment page to complete your purchase using one of the payment methods shown there. Follow the instructions and return to your order confirmation page when payment is complete.

How does Cash on Delivery work?

Select Cash on Delivery (COD) at checkout and pay in cash when your order arrives.

How does PayLater work?

Select PayLater — Payment link after ordering at checkout and place your order. Enter a valid mobile number, preferably available on WhatsApp. Our team will contact you using that number and send you a PayLater payment link.

No payment is collected at this checkout when you select PayLater. Your order remains unpaid until you complete payment through the link and payment is confirmed. PayLater approval and terms apply; placing an order does not guarantee approval. If you have not received your link or need to correct your phone number, contact us with your order number.

What should I do if my online payment fails or is unclear?

Check whether you received an order confirmation and whether your payment provider shows a charge. If you were charged but have no confirmed order, or you are unsure of the payment status, contact us with your order number or payment reference before trying again. Never send your full card details, PIN or one-time password.

How can I order or ask about a product?

Add the product to your cart and complete checkout, or select Order or Inquire via WhatsApp on the product page. You can also message us on WhatsApp at +974 5502 2551 for product information and ordering assistance.

Delivery

Where do you deliver?

We currently deliver within Qatar only. International delivery is not available.

Do you offer same-day delivery, including Fridays?

Same-day delivery is available for orders placed by 4 PM Qatar time, every day, including Fridays. Orders placed after 4 PM will be delivered the next day. If you select PayLater, complete payment through the link promptly and contact our team to confirm the delivery timing.

How much does delivery cost?

Delivery costs QAR 20 for orders below QAR 100 and is free for orders of QAR 100 or more. Review the delivery charge and final total at checkout.

Can I choose my delivery time?

Select your preferred delivery time in the cart before checkout: 9:00 AM–12:00 PM or 3:00 PM–8:00 PM, Qatar time. Available options update automatically using Qatar time. The morning option disappears at noon. After the 4 PM same-day cutoff, the available options are for the next day. Each option shows whether delivery is today or tomorrow, together with the date. If your selected slot expires while the cart is open, choose another available slot before checkout. This is a preferred window, not an exact appointment. For a specific delivery request, contact our team to confirm availability.

What delivery details should I provide?

Provide a valid mobile number and a complete Qatar delivery address, including your area, zone, street and building or villa number. Include your apartment number or a nearby landmark where helpful. You can add optional delivery instructions in the cart's order notes field.

Can I change my order or reschedule delivery?

Contact us as soon as possible with your order number and the changes you need. Our team will check the order's progress and confirm what is possible. Changes, cancellations and delivery rescheduling are subject to the order's current stage.

How can I check my order status?

Open your order confirmation link or view your orders in your customer account. For the latest delivery update, contact us on WhatsApp with your order number. A status of Fulfilled means fulfillment has been recorded; it does not by itself confirm that you have received the order.

Products & after-sales support

Where can I find specifications, warranty details and catalogues?

Check the information on each product page. Warranty periods vary by product; where provided, the warranty details appear with that product. If a catalogue is available, select Download catalogue (PDF). If the information you need is not shown, contact us before ordering.

How do I request a return, exchange or refund?

Contact us with your order number, product name and reason for the request before sending an item back. Keep the product, accessories, packaging and invoice available for review. Our team will explain the available options, return instructions and any applicable refund arrangements. Please see our Return & Refund Policy.

What if an item arrives damaged, faulty or incorrect?

Contact us as soon as possible after delivery. Include your order number, a description of the issue and clear photographs of the product and packaging. Keep all packaging and accessories while our team reviews your request.

How can I request an invoice or warranty assistance?

Contact our team with your order number to request an invoice or help with a warranty claim. Keep your original invoice and provide the product details and a description of the issue.

Contact us

How can I contact Daily Deals?

Daily Deals Trading
Ariane Mesaimeer City, Mesaimeer City Doha, Qatar
Mobile / WhatsApp: +974 5502 2551
Email: info@dailydeals.qa
Website: www.dailydeals.qa

Please include your order number for order-related enquiries. You can also visit our Contact page.